Full Service Ownership & The Lifecycle of a Service

Full Service Ownership & The Lifecycle of a Service

Mandi Walls

Mandi Walls

Developer Advocate at PagerDuty

Services are the backbone of our systems. They are the pieces that make up our businesses—whether they are literal microservices or functional components of a traditional application, we can’t do the computer thing without services. 

When it comes to a service in your company or organization, who’s responsible for it? The cast of characters involved in the lifecycle of a service is more than just software engineers. It can include program managers, product owners, sustainability teams (SREs/operations engineers), and business stakeholders, just to name a few.

Topics covered in this talk include:
– Defining what a service means to you and your organization
– Roles in service ownership
– What are you observing about your service?
– How you want a team to respond to a service outage or incident
– Managing your service in production
– Tuning your service
– Understanding how the service impacts the business

Mandi Walls, Developer Advocate at PagerDuty was the featured speaker at NADOG event on March 9, 2021 and thoughtfully walked us through all of these topics.

Watch the full video here:

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